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My wife died recently. I had to close various accounts. From an IT perspective, the results were shameful. For example, I called her cell-phone provider and closed her account. The agent was very respectful. He offered condolences and closed the account, and said there would be a refund. The next day, there was an email, addressed to my wife, using her first name, asking her to rate her recent experience. I had to use text messaging to close her NY Times subscription. I texted "I need to cancel a subscription" The bot asked me why 1. No time to read 2. Price concern 3. Service issue And I was told I had to answer 1, 2, or 3! Really? Then a human got involved, and he/she was good, but obviously the bot still has some control because at the end I got this: "Thank for contacting the New York Times, I hope you have a wonderful rest of the day." Come on.....this is terrible. The human realized this and immediately added "And also before you go, I wanted to ...

Article URL: https://builttoadapt.io/intro-to-the-8-point-grid-system-d2573cde8632 Comments URL: https://news.ycombinator.com/item?id=22783098 Points: 4 # Comments: 0 from Hacker News: Front Page https://ift.tt/2mRoqMC via

Article URL: https://www.sciencedirect.com/science/article/pii/S0166354220302011 Comments URL: https://news.ycombinator.com/item?id=22782980 Points: 34 # Comments: 4 from Hacker News: Front Page https://ift.tt/3bML0yL via

Article URL: https://community.bose.com/t5/Around-On-Ear-Headphones/Bose-QC-35-Firmware-4-5-2-Noise-Cancellation-Investigation/td-p/285738#anoverview Comments URL: https://news.ycombinator.com/item?id=22782814 Points: 71 # Comments: 18 from Hacker News: Front Page https://ift.tt/2JBFfIj via

Article URL: https://palm.com/ Comments URL: https://news.ycombinator.com/item?id=22782515 Points: 40 # Comments: 22 from Hacker News: Front Page https://palm.com/ via

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Article URL: https://guix.gnu.org/blog/2020/deprecating-support-for-the-linux-kernel/ Comments URL: https://news.ycombinator.com/item?id=22782405 Points: 7 # Comments: 2 from Hacker News: Front Page https://ift.tt/2R2WMgp via

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Article URL: https://grison.me/2020/04/03/fun-with-gtfs-and-clojure/ Comments URL: https://news.ycombinator.com/item?id=22782458 Points: 10 # Comments: 0 from Hacker News: Front Page https://ift.tt/3e4ZTP4 via

Article URL: https://www.thecut.com/2020/04/what-is-zoombombing.html Comments URL: https://news.ycombinator.com/item?id=22782457 Points: 13 # Comments: 15 from Hacker News: Front Page https://ift.tt/2JBkUCW via

Article URL: https://www.fastcompany.com/90486586/zoom-banned-from-new-york-city-schools-due-to-privacy-and-security-flaws Comments URL: https://news.ycombinator.com/item?id=22782302 Points: 33 # Comments: 8 from Hacker News: Front Page https://ift.tt/2UFdvZA via