Ask HN: Twilio blocked our account and with it hundreds of our customers

I'm the founder of a tech startup in the field of telephony and we use Twilio for parts of our service.

A little over 3 hours ago our entire account was suspended without reason. We received an email stating that fact without further explanation.

Since then, we are trying to get in contact with them through every channel we could find: email, Twitter, LinkedIn, and I even tried emailing Jeff Lawson, their CEO. They don't have a support number we can call.

We are not a small customer and we have been with them for more than 6 years. It's deeply frustrating that despite that fact, we don't seem to matter to them at all.

If you work at Twilio or if you can help us get in touch with them, I'd be indebted to you forever!

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Comments URL: https://news.ycombinator.com/item?id=26815768

Points: 40

# Comments: 14

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